Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Additional fees will apply.
Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Amex, Care Credit, cash and personal checks (with personal checks we do require photo ID).
If you would like to apply for Care Credit, please feel free to call the clinic during our regular business hours. It only takes a few minutes to sign up.
Patient Arrival Policy
For your protection, and that of others, all dogs and cats must be on a leash or in a carrier and properly controlled while in the waiting area or exam rooms.
